Remote Supervisor

Remote Supervisor

Share excel sheet online?

Hi I'm finding out ways to make a excel file available online. Currently i have a timesheet in excel format in our company server, normally the supervisor will update the timesheet in the server and update us via email about the changes, for us to view the changes than we need to log in to our server through remote access if we are away from the office. Can anyone suggest if the supervisor could edit the timesheet and sync to any online document viewers, than we could view them online, better still if any iphone apps that could have similar function, let me summaries the situation. The supervisor maintains the excel sheet in the company server, he edits the excel sheet, than click sync add on function in this excel, than the members of the group will get an alert in their iphone, and he happily views it ... am i dreaming .... pinch me

Just a suggestion. You can use free web-based time tracking tools like Activity Tracker Plus ( http://www.screeperzone.com/atplus/blog.jsp ) that has option to share timesheets and time tracking logs with other users.

Remote Customer Service Can Help Keep Your Business Lean

In today’s economy, businesses are constantly looking for ways to cut or reduce expenses. A great way to do this is to outsource your customer service function. Having an in-house customer service team is a costly venture. The overhead is incredible with salaries and benefits for agents, office space, computers and phone equipment, not to mention the specialized, automated systems used to ensure customer service teams can run as efficiently as possible.  And, you need tech people to make sure all the high-tech equipment and software is operational whenever your customer service team is on duty.

Hiring a remote customer service team can save your company a lot of money, and ensure your customers receive the excellent service they’d receive if they were calling your company directly. In fact, customers don’t even need to know that they’re not speaking to an employee of your company, especially if you are able to train the call center staff to understand your products and services, and enable them to make the decisions necessary to provide customer satisfaction without needing to put the call on hold “to check with their supervisor.”

Call centers or telephone answering service companies’ core business is to provide customer support by answering phones, making appointments, order taking, providing technical support, and more. And, a remote customer service team can even be trained to handle online inquiries via email, instant messaging, and the like.

When outsourcing customer service you can instruct agents on how you want your calls to be answered, what you want the live operators to say, and how to handle customer inquiries.  Depending upon the telephone answering service you hire, you can either train the agents yourself, or provide all the training and reference materials to your account representative who will conduct the training and answer questions for you. Either way, the people answering your calls will have the information they need at their fingertips so they can handle customer calls efficiently and effectively.

Remote customer service can actually improve the quality of service available for your customers, because you can specify that you want calls answered 24/7, or until 9 p.m. in each time zone. Whereas with an in-house team, 9 p.m. would mean 9 p.m. in which your team is physically located.

Remote customer service is a proven solution to cutting costs and proving to be an excellent business solution for many businesses looking to operate on a leaner budget. It also allows businesses to focus on what they do best, because they can rely on a partner that excels on taking care of their customers.

 

About the Author

TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.

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